Effective date: February, 2025

Introduction. Corewell Health Urgent Care (“we,”“us,”or“our”) is pleased to provide our website visitors (“you” or “your”) with the information and services available on our http://www.corewellhealthurgentcarese.orgwebsite (“website”) (the “online services”). Your use of our website and our online services is governed by these terms of use and our privacy policy (available at http://www.corewellhealthurgentcarese.org/resources/privacy-policy which may be amended from time to time and effective upon posting, and which is incorporated by reference herein (“online privacy policy”) (together, “terms”). These terms govern your access to and use of the online services. By using or accessing our website or online services, you agree to these terms. If you do not agree to these terms, you may not access or use the online ervices.

If you think that you may have a medical emergency, call your doctor or emergency medical services (9-1-1) immediately or go to a hospital emergency department.

Please note that these Terms contain dispute resolution provisions that require arbitration, waive your right to trial by jury, and waive your right to participate in any class action or representative proceeding in the event of disputes, as set out in more detail below.

• We will maintain and use your “personal information” as defined in and according to our online privacy policy, which may be modified from time to time in our discretion, which modifications are effective as of the date posted on our website. Your continued access or use of the website or purchase or use of our services indicates that you agree with such modifications.
• Use by minors. We do not knowingly collect or solicit personal information from children under 18. If you are under 18, please do not attempt to use the online services or send any personal information about yourself to us. If we learn we have collected personal information from a child under 18, we will delete that information as quickly as possible. If you believe that a child under 18 may have provided us personal information, please contact us. Our online services are directed at an adult audience and are not intended or designed to attract children under the age of 13. With the exception of certain information in our patient portals as authorized by law (e.g., in connection with appointments with and care of minors for sexual health purposes), we do not knowingly collect, maintain, or use personal information from children under 18 years of age. The children’s online privacy protection act of 1998 (COPPA) addresses how information may be collected and used from children under the age of 13. If you believe that a child under 18 may have provided us personal information, please contact us.

• If there are additional terms associated with a specific online service, you will be presented with those additional terms at the time you access the online service (the “additional terms”). Those additional terms supplement these terms for that particular online service and are incorporated herein. To the extent there is any conflict between these terms and any additional terms, the additional terms shall control with respect to the specific online services provided subject to those additional terms.
• We regularly update and improve our website and we may at times add, change, or remove features or content, and these terms may also need to change. The current version of these terms will be posted on our website and will be effective immediately upon posting. By continuing to use the website following any such change, you accept and agree to be bound by such modified terms.

We own, license, or have other rights to the information on our online services. We grant website visitors a nonexclusive right to access and use the online services solely for personal, informational, and noncommercial use. We prohibit access to or use of our online services, for example, for the purpose of obtaining materials, data, or information to gain a competitive advantage or for commercial purposes. We also prohibit the sharing of your login credentials, such as usernames and/or passwords, if any, with third parties. You agree to use the online services in accordance with all applicable laws and to be solely responsible for your conduct while accessing or using our online services. We reserve any rights not expressly granted by these terms.

• The entire contents and design of our Website and online services are protected under U.S. and international copyright, trademark, and/or other intellectual property or proprietary rights laws. Unless otherwise noted, our name and all other trademarks, service marks, trade names, logos, or other designations of source displayed on the website are our property, or that of our affiliates or licensors. All third-party trademarks, service marks, trade names, logos, or other designations of source are the property of their respective owners. You may look at our online services online, download information to your computer to read later, or print copies of pages for yourself, your family, or your friends. However, you may not copy the online services or any portion of them for commercial use or distribution, nor may you modify or repost them. You also agree not to display, reproduce, duplicate, copy, sell, resell, exploit, or use in any manner any trademark, service mark, or logo from the online services without the express written permission of the owner of the mark or logo.
• By submitting any ideas or suggestions to us (through our website, mobile app, social media sites, or other digital platforms, or through Google or other review sites, or other means) related to improvements to the website or online services (collectively, “feedback”), you agree that such feedback shall be deemed, and shall remain, our property, and you agree to and do hereby assign to us all your right, title, and interest in and to all feedback (including without limitation intellectual property rights and a waiver of all moral rights) without compensation or further notice to you. We shall be entitled to use the feedback without restriction for any purpose whatsoever, commercial or otherwise, without compensation or further notice to you. None of the feedback shall be subject to any obligation of confidentiality on our part, but you shall not be liable for our use or disclosure of any feedback.

• By posting content on third-party websites, such as, but not limited to, websites where reviews can be posted, e.g., Facebook, Google, Yelp, Trip Advisor, etc., or on Facebook, YouTube, Instagram, or other social media pages or platforms, such content including, but not limited to, reviews, comments, other textual content, files, images, photographs, videos, animation, sounds, musical works, data, or other materials and content (collectively, “reviews”), you agree to and do hereby grant us and our licensors, affiliates, partners, successors, and assigns, a nonexclusive, perpetual, irrevocable, worldwide, sublicensable, transferrable, royalty-free right and license to use, store, display, publish, transmit, transfer, distribute, reproduce, rearrange, edit, modify, aggregate, summarize, translate, create derivative works of and publicly perform the reviews, including by posting such Reviews on our Website, that you post for any purpose, in any form, medium, or technology now known or later developed.
• You understand that all Reviews you post are the sole responsibility of you or the person from whom such review originated. This means that you, and not us, are responsible for reviews that you post. You represent that any reviews you post are your original content and do not infringe or violate the rights of any third party and that such posting is not in violation of any applicable law or regulation. Under no circumstances will we be liable in any way for or related to any reviews, including but not limited to any errors or omissions in reviews and any loss or damage resulting from use or reliance on reviews on the online services.

• A. If you believe that any reviews posted on our website violate these terms or your intellectual property rights, you can report such violation to us in accordance with the Digital Millennium Copyright Act (17 U.S.C. §512, “DMCA”). In the case of an alleged infringement, please provide the following information:
  • A description of the copyrighted work or other intellectual property that you claim has been infringed;
  • A description of where the material that you claim is infringing is located on the website (including the exact url);
  • An address, a telephone number, and an email address where we can contact you;
  • A statement that you have a good faith belief that the use is not authorized by the copyright or other intellectual property rights owner, by its agent, or by law;
  • A statement by you under penalty of perjury that the information in your notice is accurate and that you are the copyright or intellectual property owner or are authorized to act on the owner’s behalf; and,
  • Your electronic or physical signature, or that of the person authorized to act on behalf of the owner of the copyright or other right being infringed.
• We may request additional information before we remove allegedly infringing material. You may report a copyright violation by providing the above information to the designated agent as follows: WellStreet Urgent Care, 3350 Riverwood Parkway, Building 100, Suite 1550, Atlanta, GA 30339, Attn: Compliance. Email: compliancews@wellstreet.com.

We provide content on the website so you can educate yourself on the topics presented. Information provided to you through the online services should not be regarded as medical or healthcare treatment or advice, and use of the online services does not create a doctor-patient relationship. You should always seek the advice of your doctor or qualified healthcare professional with any questions you may have regarding medical conditions or health issues. The information you obtain from our online services may not apply to you or work for you and your personal situation, or it may be misunderstood. We work to keep information current, but information changes quickly and may not be up-to-date. We do not warrant the accuracy, completeness, or usefulness of the information on our website. Any reliance on such information is at your own risk.

In an effort to provide you with additional information, we may include links to third-party websites. We make no representations about any third-party websites. A hyperlink to a third party’s website does not mean that we endorse or accept the content or use of the site or its owner’s privacy practices. The privacy practices of linked sites could be different from ours. If you access third-party linked sites from our website, you are solely responsible for the access and use of the third-party linked sites.

You consent to our sending you Short Message Service (“SMS”) messages as described in this section. We typically may deliver up to three SMS messages per day to your cellphone or other wireless device (unless you communicate further with us and we need to or can respond), but depending on appointment and visit frequency, message frequency may vary. SMS messages and frequency are driven by appointment reminders, confirmations, and patient-initiated check-in services. Additionally, we may also contact you by SMS messages with billing and payment reminders, surveys, informational and service-related communications, including important security updates, as well as for marketing and awareness purposes (e.g., to make an appointment with us for flu and RSV testing and treatment). You may request us to stop sending SMS messages by replying “STOP” to the SMS message you received. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. Alternatively, you may submit your request by email to us, including the email address and phone number you sent to us, or by any reasonable means. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. For help, please reply to a text with HELP. Message and data rates may apply, depending on your cell phone plan. Carriers are not liable for delayed or undelivered messages. We will not be liable in the event that you or anyone else inappropriately uses your device or accesses your text data. You acknowledge and agree that we and our service providers will not be liable for improper disclosure of your health information that is not caused by our intentional misconduct.

We offer online payment services. We do not collect or store your full credit card number. We use a third-party payment processing service for processing credit card payments. Your use of any of these provider’s services is subject to your agreement to and continued compliance with their terms and conditions. You are responsible for the confidentiality of your password, banking and credit card information, and any account information. We are not responsible for any loss you may incur if someone misuses your password, banking or credit card information, or account information.

• You understand and agree that we do not provide any warranty with respect to the online services. Instead, you agree that our online services and your use thereof are at your own risk and that the online services are provided on an “as is” and “as available” basis, with all faults, and with no representations or warranties of any kind, either express or implied, including with respect to the completeness, security, reliability, quality, accuracy, or availability of the services.
• To the fullest extent permitted by law, we expressly disclaim all warranties of any kind related to our online services, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement. Without limitation to the above, we do not provide any representation or warranty that (i) the online services will meet your requirements, (ii) the online services will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the online services will be accurate or reliable, (iv) the quality of any services or information obtained through the online services will meet your expectations, needs, or requirements, and (v) any errors associated with the online services will be corrected.
• We are not responsible for any inaccuracies or defects in the information, communication lines, internet or your internet service provider (ISP), computer hardware or software, or any other service or device that you use to access our online services.
• No advice or information, whether oral or written, obtained by you from us or our affiliates or through or from the online services shall create any warranty not expressly stated in these terms.
• You shall be solely and fully responsible for any damage to the online service or any computer system, any loss of data, or any improper use or disclosure of information on the online service caused by you or any person using your username and password. Except as prohibited or limited by law, we cannot and do not assume any responsibility for any loss, damages, or liabilities arising from your misuse of any protected health information, advice, ideas, information, instructions, or guidelines accessed through the online services.
• We do not warrant that your use of the online services is lawful in any particular jurisdiction, and we specifically disclaim such warranties. Some jurisdictions limit or do not allow the disclaimer of implied or other warranties, so the above disclaimer may not apply to you to the extent such jurisdiction’s law is applicable to you and these terms of use. By accessing or using the online services you represent and warrant that your activities are lawful in every jurisdiction where you access or use the online services.
• You understand that we cannot guarantee that use of our online services will be free from technological difficulties including, but not limited to, unavailability of information, downtime, service disruptions, viruses, worms, or other malware. Additionally, you understand that we cannot and do not guarantee or warrant that files available for downloading from the online services will be free of viruses or other malicious or destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of damage input and output, anti-virus protection, and for maintaining a means external to our website for any reconstruction of any lost data.

• You agree that, to the fullest extent allowed by law, we, our affiliates, any licensor or supplier, or any third party who promotes or provides a link to the online services shall not be liable to you for any special, punitive, indirect, incidental, or consequential damages, or losses, fees, charges, expenses, or liabilities related to the operation of or your access and use of the online services.
• You acknowledge and agree that your sole and exclusive remedy for any dispute with us, our employees, affiliates, agents, representatives, and licensors arising out of or relating to the website or online services is to stop using the website and online services. You acknowledge and agree that we and our affiliates, employees, agents, representatives, and licensors are not liable for any act or failure to act by us or them or any other person or company regarding conduct, communication or content on the website or relating to the online services. In no case shall the total aggregate liability of us, or our affiliates, employees, agents, representatives, and licensors to you exceed the greater of the amount that you paid to us for the service or one hundred dollars (US$100).
• The above limitations and exclusions to liability apply regardless of the type of damages or claims, including, without limitation, damages or claims related to (i) personal injury, wrongful death, loss of use, loss of profits, interruption of service, or loss of data; or (ii) mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, or (iii) any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to your records, programs, or services, or (iv) otherwise arising out of or in any way connected with the use of, or the inability to use, the online services. You agree that this limitation applies even if we, our affiliates, any licensor or supplier, or any third party who promotes or provides a link to the online services is negligent or has been advised of the likelihood or possibility of such damages, losses, fees, charges, expenses, or liabilities.
• You and we agree that the exclusions of remedies and limitations specified in this section are essential terms, without which the services would not be offered, are a reasonable allocation of risk and apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, and apply even if any limited remedy specified in this agreement is found to have failed of its essential purpose.
• To the extent the above limitation of liability is restricted under law, the above limitation shall be applied to the maximum extent permitted under such law.

By utilizing the website or online services, you agree to indemnify and hold us and our affiliates, officers, directors, employees, and agents harmless from and against any and all liability, losses, costs, and expenses (including attorneys’ fees) incurred by us through your use of the website or the online services or your posting or submission of user content (if permitted) in violation of these terms (including, but not limited to, negligent or wrongful conduct, infringement of any third party’s intellectual property, confidentiality, privacy or publicity rights). We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim. This section shall survive any termination of the terms.

For all legal proceedings arising out of use of the website, the online services, and/or relating to these terms or our online privacy policy, these terms and the relationship between you and us shall, irrespective of any choice of laws rules, be governed by and construed in accordance with the laws of the state of Georgia, without regard to its conflicts of law rules, except for the dispute resolution provision in Section 15 below. To the extent litigation is permitted pursuant to these terms, you and we hereby irrevocably and unconditionally submit to the jurisdiction of courts located in Fulton County, Georgia, or the court of competent jurisdiction closest thereto if no court of competent jurisdiction resides therein, and the parties consent to the personal jurisdiction of such courts and expressly waive any right they may otherwise have to cause any such action or proceeding to be brought or tried elsewhere. You and we irrevocably waive, to the fullest extent permitted by law, any objection that you may now or hereafter have to the laying of the venue of any proceeding brought in any such court or any claim that a legal proceeding commenced in such court has been brought in an inconvenient forum.

• Time Limitation. Any claim or action against us must be brought within twelve (12) months of the cause arising, otherwise such claim or action is permanently barred.
• Mandatory binding arbitration.
• Other than for the grounds set forth in Section 15F below (labeled “Exceptions to agreement to arbitrate”), in the event of any dispute, claim, question or disagreement arising from or relating to the terms or the breach thereof or the access or use of the website or online services, the parties hereto shall use reasonable efforts to settle the dispute, claim, question, or disagreement. To this effect, the parties shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. If the parties do not reach such solution within a period of thirty (30) days, then, upon notice by either party to the other, such dispute, claim, question or disagreement shall be resolved by binding arbitration in Atlanta, Georgia in accordance with the Commercial Arbitration Rules of the American Arbitration Association (the “AAA”), subject to the limitations of this Section 15C. This agreement to arbitrate will be specifically enforceable under the prevailing law of any court having jurisdiction. Notice of a demand for arbitration shall be filed in writing with the other party hereto and with the AAA. The demand for arbitration shall be made within a reasonable time after the dispute has arisen, and in no event shall any such demand be made after the date when institution of legal or equitable proceedings based on such dispute would be barred by the applicable statute of limitations. The parties agree that one (1) arbitrator shall arbitrate the dispute. The arbitrator shall be selected by the joint agreement of the parties, but if they do not so agree within twenty (20) days after the date of the notice of a demand for arbitration referred to above, the selection shall be made pursuant to the Commercial Arbitration Rules of the AAA from the panels of business arbitrators maintained by the AAA. The decision of the arbitrator shall be made in writing and shall be final. Judgment may be entered upon it in any court having jurisdiction thereof, and the decision shall not be subject to vacation, modification or appeal, except to the extent permitted by Sections 10 and 11 of the Federal Arbitration Act, the terms of which Sections the parties agree shall apply. The expenses of arbitration, including the fees and expenses of the arbitrator and the AAA, shall be shared equally by the parties.
• The arbitrator will have no authority to award attorneys’ fees, punitive damages, or any other monetary relief not measured by the prevailing party’s actual damages and each party irrevocably waives any claim thereto. The award may include equitable relief. The arbitrator will not make any ruling, finding, or award that does not otherwise conform to the terms. The arbitrator may render a summary disposition relative to all or some of the issues, provided that the responding party has had an adequate opportunity to respond to any such application for such disposition.
• The parties agree to treat all aspects of the arbitration as confidential, as provided in the AAA Rules. Before making any disclosure permitted by the Rules, a party shall give written notice to the other party and afford such party a reasonable opportunity to protect its interests. Further, judgment on the arbitrators’ award may be entered in any court having jurisdiction.
• Exceptions to agreement to arbitrate. You and we agree that we may bypass arbitration and go to court to resolve disputes relating to:
(a) your or our intellectual property (e.g., trademarks, trade dress, domain names, trade secrets, copyrights or patents), or
(b) your violation of the restrictions on use.
• Class action waiver.Other than to the extent prohibited by applicable law, any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. You agree that neither you nor we will seek to have any dispute heard as a class action or in any other proceeding in which either party acts or proposes to act in a representative capacity, and each party hereby waives any right to assert consolidated claims with respect to any disputes subject to arbitration under these terms or any disputes between the parties. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.
• Waiver of jury trial.Other than to the extent prohibited by applicable law, each party irrevocably and unconditionally waives any right we or you may have to a trial by jury for any legal action arising out of or relating to these terms or the transactions contemplated hereby.

By giving us any contact or other information, you agree to and do hereby consent to receive mail and electronic communications (email, text/SMS, and by telephone) from us and/or by posting the communications on the website concerning information and/or our online services (collectively, “communications”). For users with an account, communications may be those that we are required to send to you by law (e.g., data security incident notifications) concerning us, your information, the website, or the online services (“required communications”). The communications may also be those that we send to you for other reasons. You may opt out of receiving all communications, other than required communications, via email by sending a notice to us that identifies your full name, user name and email address; however, you will not receive any further electronic notices from us (other than required communications), which notices may include important notices or announcements.

• You acknowledge that we have the right to investigate and prosecute violations of these terms, including intellectual property, publicity and privacy rights infringement and website security issues, to the fullest extent of the law. We may involve and cooperate with law enforcement authorities in prosecuting users who violate these terms. You acknowledge that we have no obligation to monitor your access to or use of the website or the online services, but we have the right to do so for the purpose of operating the website, to ensure your compliance with these terms or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental or regulatory body.
• You understand and agree that we may disclose your personal information if required to do so by law, court order, legal process, or subpoena, including to respond to any government or regulatory request (after, if permitted, giving reasonable notice to you and using commercially reasonable efforts to provide you with the opportunity to seek a protective order or the equivalent (at your expense), or if we believe that such action is necessary to (a) conform to the law, comply with legal process served on us or our affiliates or partners, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to enforce these terms (including for billing and collection purposes), take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our website or online services; or, (c) to exercise or protect the rights, property, or the safety of us, our users or others.

These terms set forth the entire understanding and agreement between you and us regarding the subject matter of these terms and supersede all prior or contemporaneous proposals or communications, oral or written, between you and us relating to the subject matter of this agreement. If any provision in these terms is invalid or unenforceable, that provision shall be construed, limited, modified or, if necessary, severed, to the extent necessary, to eliminate its invalidity or unenforceability, and the other provisions of this agreement shall remain in full force and effect. You agree that the online services provided hereunder are considered provided in the state of our headquarters. We can modify these terms at any time, in our sole discretion, without notice to you, and such modifications will be posted here and become effective upon posting online. You agree to review these terms regularly because you will be bound by the updated terms

For all questions about these terms, please contact us at compliancews@wellstreet.com